The latest news from the Fiber team
Advancing our amazing bet
Tuesday, October 25, 2016
Five years after announcing we’d bring Google Fiber to Kansas City, our vision remains: to connect more people to superfast and abundant Internet. At that time, Gigabit residential speeds were unheard of, built-from-the-ground-up Fiberhood designs and builds were as yet unproven, and a great customer experience simply didn’t exist. Since then, we have reshaped the landscape — these innovations are becoming more commonplace (which we all can agree is great for everyone, particularly for consumers!).
And thanks to the hard work of everyone on the Access team, our business is solid: our subscriber base and revenue are growing quickly, and we expect that growth to continue. I am extremely proud of what we’ve built together in five short years.
Now, just as any competitive business must, we have to continue not only to grow, but also stay ahead of the curve — pushing the boundaries of technology, business, and policy — to remain a leader in delivering superfast Internet. We have refined our plan going forward to achieve these objectives. It entails us making changes to focus our business and product strategy. Importantly, the plan enhances our focus on new technology and deployment methods to make superfast Internet more abundant than it is today.
These changes to our business and technology will have some immediate implications. Some of our efforts will remain unchanged, but others will be impacted. In terms of our existing footprint, in the cities where we’ve launched or are under construction, our work will continue. For most of our “
potential Fiber cities
” — those where we’ve been in exploratory discussions — we’re going to pause our operations and offices while we refine our approaches. We’re ever grateful to these cities for their ongoing partnership and patience, and we’re confident we’ll have an opportunity to resume our partnership discussions once we’ve advanced our technologies and solutions. In this handful of cities that are still in an exploratory stage, and in certain related areas of our supporting operations, we’ll be reducing our employee base.
As for me personally, it’s been quite a journey over the past few years, taking a broad-based set of projects and initiatives and growing a focused business that is on a strong trajectory. And I’ve decided this is the right juncture to step aside from my CEO role. Larry has asked me to continue as an advisor, so I’ll still be around.
I am humbled by our growth and progress across Access today, and I’m so grateful to have been part of such an extraordinary bet. And as we continue this bet, I remain confident that the future will hold a much more connected society and abundant access for all. Let’s keep doing our part to make it so!
Posted by Craig Barratt, SVP, Alphabet and CEO of Access
Welcome, Webpass to the Google Fiber family!
Monday, October 03, 2016
Google Fiber entered into an agreement to acquire Webpass. Today we’re happy to announce that we’ve closed the transaction for Webpass, Inc., which is now officially part of the Google Fiber family. (We should mention that a smaller affiliate, Webpass Telecommunications, LLC, is expected to close later this year, subject to customary closing conditions, including regulatory approvals.)
Webpass set out to change the landscape for Internet providers back in 2003. Their mission today is the same: deliver a simple, high quality Internet connection to as many people as possible. At Google Fiber we share that same goal, and together we can grow faster — and reach more people— than ever before.
It’s been impressive to watch Webpass evolve from a
to an established category leader with tens of thousands of happy customers in five major metros from San Francisco to Boston.
Current Webpass markets in the U.S.
This growth is due to their fast, reliable Internet service, available at an affordable price with no hidden fees, no contracts and an install experience that puts the customer first. In fact, Webpass customers have been known to choose the building they live in based on Webpass’ service map. Providing an excellent customer service experience is another philosophy we share with Webpass.
In addition, Webpass is known for their successful track record lighting up new buildings with super fast Internet service very quickly — sometimes within a month or less once building access agreements are in place. This speed of deployment is possible in part because Webpass manages its own network, which also has the benefit of higher service availability, automatic upgrades for
service that gets better over time
, and bandwidths of up to 1 gigabit per second.
Of course, at Google Fiber we’re particularly excited about Webpass’ application of point-to-point wireless deployment methodology. As we’ve
, our strategy going forward will be a hybrid approach with wireless playing an integral part. Webpass has proven that
is a reliable way to connect more people to high-speed Internet in a densely populated environment, by setting up wireless transmission links between buildings. Residents simply plug their device or router into the data jack Webpass installs in their unit, and they’re good to go, browsing with speeds reaching up to a Gig.
Going forward, Webpass will continue to grow and scale their business with point-to-point wireless technology, including expanding into new cities. And for our part, Google Fiber will continue to build out our portfolio of wireless and fiber technologies, to bring super fast Internet to more people, faster. In the meantime, there will be no changes for current Webpass or Google Fiber customers, who will continue to get the same great services they love.
We’re so excited to be working with the Webpass team, who have truly been pioneers in providing super fast, super simple Internet to people who demand choice. Together, the combination of Google Fiber technology with Webpass’ great team and operations will result in more choice and better access for many more people.
Posted by Dennis Kish, President, Google Fiber
A new look and feel for Fiber TV
Wednesday, September 14, 2016
TV’s never been better. With so much great entertainment to choose from, it’s more important than ever to quickly find, record, and watch the shows and movies you love. That’s why we’re introducing the biggest update to
since we launched in 2012.
A new look and feel
It can be tough to find the shows and movies you love—or discover new ones. So we redesigned Fiber TV’s interface to make it easier to recognize the shows you’re looking for. We added helpful information like Rotten Tomatoes ratings to the program description. And we reorganized the DVR to make it easier to navigate your recordings.
Recommendations & Smart Search
Fiber TV is also introducing personalized recommendations for movies and TV shows you might like. So if you regularly watch
The Walking Dead
on AMC, it might suggest a show you haven’t seen, like
American Horror Story
on FX. And with improved Smart Search, you can quickly find what you love on TV and On Demand. Search by title, keyword, or even an actor’s name or sports team.
The TV you love. On Fiber.
We’re always looking for new ways to make
even better. Earlier this year
Google Cast™ was added to Fiber TV
, for one touch casting from your phone, tablet or laptop, and there’s still so much more to come. We hope today’s updates make it easier than ever to find, record, and watch all the entertainment you love.
If you’re a Fiber TV subscriber, you don’t have to do a thing. New customers will get the new Fiber TV as soon as they’re installed. Current customers will automatically get access in the coming weeks.
Posted by Lawrence Kim, Product Manager, Google Fiber
To Nashville, with love
Thursday, September 01, 2016
Update September 20, 2016, 6:00pm PDT:
It’s a great day for Nashville. Congratulations to Nashville Metro Council and residents on passing Council Member Davis’ One Touch Make Ready ordinance on its third and final reading. This will allow new entrants like Google Fiber to bring broadband to more Nashvillians efficiently, safely and quickly. We look forward to continuing our work with NES and the local community.
Update September 6, 2016, 7:35pm PDT:
We're pleased that Nashville Metro Council supports Council Member Davis’ proposal for a 21st century framework, with a second reading vote of 32-7. Improving the make-ready construction process is key to unlocking access to a faster Internet for Nashville, and this Ordinance will allow new entrants like Google Fiber to bring broadband to more Nashvillians efficiently, safely and quickly. We look forward to continuing our work with NES and other attachers to bring our service to more homes and businesses in Nashville, faster.
Google Fiber in Nashville a few months back, we have been humbled by the overwhelming support from local residents, businesses and property owners. We have also been hearing
loud and clear
that consumers want a choice when it comes to super-fast Internet.
Today Americans have little, if any, choice. The most recent Federal Communications Commission
show 78% of census blocks have access to only one Internet provider offering speeds of 25 Mbps or more — the minimum speed to be considered “broadband”— while 30% have no broadband access.
So what’s taking so long in Nashville? We have — like many of you — been disheartened by the incredibly slow progress. A big contributor to these delays is the “make ready” process required to attach a new line to a utility pole. Under this current system, each existing provider on the pole needs to send out a separate crew, one by one, to move its own line and make room for a new one. This may have worked a generation ago when there were only one or two attachers, but it’s extremely time consuming — not to mention disruptive to residents of Nashville — to do this with the numerous attachers we have today.
Of the 88,000 poles we need to attach Google Fiber to throughout Nashville, over 44,000 will require make ready work. But so far, only 33 poles have been made ready.
Statistics for “make ready” for Google Fiber in Nashville
We are all seeing the consequences of this old policy: significant delays getting the
you want, from the provider you want. This isn’t just about Google Fiber, but a major hindrance to future innovation
looking to build a new network.
We want to go faster and we know you do, too. The One Touch Make Ready (OTMR) ordinance now being debated by Nashville Metro Council will reduce delay and disruption by allowing the necessary work to be done much more efficiently — in as little as a single visit. This means fewer crews coming through neighborhoods and disrupting traffic, making it safer for workers and residents. The work would be done by a crew the pole owner has approved, instead of multiple crews from different companies working on the same pole over several months.
Once we are on the poles, we will be subject to the same rules as anyone else. That this policy provides an equal playing field for innovation is why
, groups representing
, and other
support OTMR, too. However, some existing providers disagree, and would prefer to keep the current system.
There’s a critical vote scheduled at the Nashville Metro Council on Tuesday, September 6. Since OTMR was first put forward by Council Member Anthony Davis, we’ve worked closely with the Mayor’s office, Council and others to include amendments that we believe make OTMR ready to be enacted. Our sincere thanks to all these folks for their vision, hard work and focus on this ordinance.
If you live in Nashville and you want more choice for super-fast Internet, please
reach out to your local Council Member
and tell them you support One Touch Make Ready. And attend next Tuesday’s crucial vote at the Metro Courthouse, starting at 6:30 p.m. CDT (arrive early to get a seat!)
We can't wait to bring super-fast Internet to more people in Nashville, faster, and look forward to the outcome of September 6.
Posted by Chris Levendos, Director of National Deployment and Operations, Google Fiber
Digital Inclusion Fellowship: Year 1 Results & Toolkit
Tuesday, August 16, 2016
Guest post from Ruben Campillo, former Digital Inclusion Fellow, currently the Digital Inclusion Outreach & Community Engagement Manager, Knight School of Communication, Queens University of Charlotte.
The first time I went online was in the fall of 1995. A librarian at the main branch of the Charlotte Mecklenburg Library taught me to type website addresses into the browser. I was amazed by the infinite scope of information at my fingertips. That day I joined the burgeoning information revolution and the internet became part of my life as a student, professional and father. In all these roles I have witnessed the power of technology to improve people’s lives.
Unfortunately, many people aren’t able to benefit from transformational digital tools and skills. More than 60 million Americans don’t use the internet in the home. In my city, Charlotte, NC, 28% of residents don’t have internet access in the home. These families are put at a disadvantage when it comes to finding a job, completing homework and communicating with relatives. I wanted to help address this disparity, so I went back to where it all started for me -- the library.
I have spent the last year working as a Digital Inclusion Fellow at the Charlotte Mecklenburg Library. The fellowship is a program facilitated by the Nonprofit Technology Network (NTEN), in partnership with Google Fiber. This first-ever fellowship to address the digital divide embedded 16 community leaders into local organizations that are working to close the digital divide. Collectively, we helped our host organizations address barriers to widespread internet adoption, such as awareness of the internet’s importance, digital literacy and access to affordable devices.
I became a Digital Inclusion Fellow to help shape how our city embraces new technology, while ensuring that our entire community benefits. Thankfully, I was joined by others across the city who feel the same way. The library was one of the key members in developing the City of Charlotte’s first Digital Inclusion Task Force, along with Charlotte Mecklenburg Schools, Goodwill Industries, the Knight School of Communication and Mecklenburg County. This group of dedicated individuals and organizations is continuing to meet the challenge of making Charlotte a more digitally inclusive city.
The library, which has
and serves around 1.1 million people, has already been a steward for digital inclusion for two decades in Charlotte. I joined the library’s leadership team to scale programming, sustainably. We mapped internet adoption in Charlotte and focused our resources on the least connected communities.
We piloted classes in these digitally divided communities, teaching residents basic computing skills. The course we developed, DigitLit101, has several modules, including email and job searching. To support our 1:1 training format, we trained 71 library staffers and dozens of volunteers to become DigitLit101 instructors. We also partnered with community based organizations, such as the YMCA, to help them incorporate DigitLit101 into their programming and scale our impact. Overall, this course has served 183 students in seven library branches in both English and Spanish.
The other Fellows were busy in their cities as well. Collectively, we trained 550 people per month and reached an estimated 1 million people with awareness campaigns about the importance of the Internet.
You can read case studies from my city, Charlotte, as well as Nashville and Austin in the
Digital Inclusion Toolkit
that launched today. The toolkit highlights some of the successes and challenges Fellows and host organizations have encountered throughout the first year. Additionally, the toolkit includes best practices in volunteer recruitment, classroom logistics, digital literacy, and partnership development. It’s a great resource for organizations looking to join the digital inclusion movement.
I am passionate about social justice and I believe that access to reliable, affordable internet access at home can have a transformative effect in people's lives. Our first fellowship year was a success, but we have more work to do.
new Fellows in 11 cities are taking up this challenge for the coming year. As they begin their work, I’m reminded that joining the information revolution can start with something as simple as teaching someone how to use a web browser at their local library.
Posted by Ruben Campillo, former Digital Inclusion Fellow
Connecting more small businesses to superfast Internet
Tuesday, July 12, 2016
We’ve always believed that small businesses can do big things with superfast Internet. In 2014, we
our Early Access program to bring faster speeds to businesses in our Fiber cities. Since then, we’ve been inspired by what these businesses have been able to do. From a media company that now conducts virtual jam sessions to a coffee house that livestreams their community events, we’ve seen many
unlock new possibilities
with a speedy, reliable connection.
At the same time, we know that businesses come in different shapes and sizes. They have varying needs and would like the flexibility to choose a plan that best fits their needs. That’s why we’re transitioning from the Early Access program and introducing three new plans.
Small businesses in all of our Fiber cities will now be able to pick from speeds ranging from 100 Mbps to 1000 Mbps. We’ve also increased the number of static IP addresses available to a business—up to 13. And we continue to be committed to providing fast, reliable service tailored to the needs of small businesses. Our
is available to help 24 hours a day, 7 days a week.
Eligible small businesses in Charlotte can now
for one of our new plans. Businesses everywhere can
check their address
and join our list to be among the first to know when we’re available in their area.
Eligible small businesses in Kansas City, Provo, Austin, and Nashville will have until July 31st to sign up under the Early Access program. Beginning August 1, 2016, they’ll be able to choose from one of our new plans or keep their Early Access plan and pricing for a full year.
We can’t wait to see what small businesses will do next with superfast Internet.
Posted by John Shriver-Blake, Product Manager, Google Fiber
Launching Google Fiber signups in Charlotte
Tuesday, July 12, 2016
From the day we
our plans to come to Charlotte, residents and businesses across the city have embraced the possibilities of high-speed, abundant connectivity. Charlotte is already a hub for business and ingenuity—and superfast Internet has the potential to unlock a new chapter of innovation across the Queen City.
Today, we’re launching sign-ups for residents and businesses in Charlotte, starting in the Highland Creek neighborhood. Residents in Highland Creek will be able to sign up for one of
: Fiber 1000 + TV, Fiber 1000, and Fiber 100, with the option to add
to any plan. Eligible small businesses can sign up for
one of three
new business offerings, available for the first time in any city. And all Charlotteans can join us at the newly-opened
Charlotte Fiber Space
at in the historic Philip Carey Building to take Google Fiber Internet and TV for a spin.
Charlotte residents can pick from three speedy plans
It will take time, but we’re working hard to bring Fiber to as many neighborhoods as possible in Charlotte. We’ll be opening
for signups as we complete network construction in those areas. Keep in mind, residents will have a limited amount of time to sign up—this helps us to focus resources before we move on the next area. You can track progress for all areas on our website. And if you live in an apartment building, check out our
to see if your building on track to get Fiber.
Charlotte's new installer vans feature artwork by local artist Jason Gammon
As we connect Charlotte to Google Fiber, we’re also working to bring faster speeds to families who may not be online today. We’ll be introducing a Broadband plan that offers 25 Mbps for $15 a month to some of the most digitally divided areas that we serve, determined using data from the U.S. Census and Federal Communications Commission. We'll also be
offering gigabit Internet
at no cost to residents in select public and affordable housing buildings. These programs will build on existing investments, like our support of
digital inclusion fellows
at the Urban League, Charlotte Mecklenburg Housing Partnership, and the Charlotte Mecklenburg Library.
From Charlotte’s emerging startups to families at home, our goal is to provide abundant access to all of Charlotte—we’re just getting started.
Posted by Mary Ellen Player, City Manager, Google Fiber Charlotte
Exploring Dallas for Google Fiber
Tuesday, June 14, 2016
For the past three years, Texas has been a home to Google Fiber. Whether we’re connecting families and businesses to superfast Internet in Austin, or building over 4,000 miles of fiber in
, we’re working daily to boost speeds across the Lone Star state. And starting today, we’re exploring the possibility of bringing Google Fiber to Dallas as well.
If we’re able to bring Google Fiber to Dallas, it will mean more than a reliable connection. It will mean new ways for families to
stay in touch
stream their favorite shows
, and new opportunities for businesses—especially businesses in Dallas’ budding tech sector—to grow and be more productive. With Fiber, businesses can download files in seconds rather than hours, communicate faster with customers, and much more. Dallas is already one of the
best cities to work in tech
. Google Fiber will help Dallas attract even more tech talent, and push the city further toward the future.
Bringing Google Fiber to Dallas would be a huge undertaking, so we want to make sure we’re prepared. Working alongside Mayor Mike Rawlings and local leaders, we’ll use our Fiber
to learn more about local topography, existing infrastructure, and other factors that may impact construction. Building a fiber optic network through a dense and complex urban environment like Dallas is challenging—these discussions will help us deploy our network efficiently and responsibly.
We look forward to working with Dallas’s leaders as we explore bringing Fiber to their city. It’s still early days, but we’ll keep residents updated as we approach our decision. To receive the latest news on Google Fiber, head to google.com/fiber and sign up for updates.
Posted by Jill Szuchmacher, Director of Expansion, Google Fiber
House Hunters: Fiber Edition
Monday, June 13, 2016
Ed. Note: Today, we have a guest post from Heather Burnett Gold, President of the Fiber to the Home Council Americas, and Michael Render, Principal and Founder of RVA, LLC. They are sharing the findings of a
new research report
on how access to ultrafast Internet can boost the value of multi-family homes.
There are a slew of successful TV shows that follow people who are searching for a new home. Each show follows the same formula: seekers must decide between a few properties, debating the merits of various amenities, neighborhoods, and price points. Savvy producers have discovered we love to see people navigate the complex process of deciding where to live.
One factor that is increasingly having an impact on those decisions: access to ultra-high speed, reliable broadband. We have concrete data that shows access to fiber
the value of single family homes. But what about the almost 30 percent of people in the US, both renters and owners, who live in multifamily housing?
a new study
the Fiber to the Home Council is releasing today, we find fast and reliable broadband is now rated the single most important amenity for multiple dwelling units (MDUs). In addition to finding ultra-high speed broadband to be more important than a pool, 24-hour security monitoring, covered parking, gym access and even cable TV, these results also show that MDU residents believe fiber-based broadband is significantly faster and more reliable than other technologies.
Our research also shows that MDU residents are willing to pay more to live where there’s fiber. People were willing to pay 2.8 percent more to purchase a condo or apartment with access to fiber optic service (based on a $300,000 home). For renters, it’s even more important. Respondents were willing to pay a premium of 8 percent (based on a $1000 monthly rent) for access to fiber. People who live in MDUs also want access to multiple providers, ranking provider choice as 6 out of 12 possible amenities.
While these numbers are based on all types of fiber-to-the-home, based on our other research and anecdotal evidence, values could be even higher for gigabit fiber service.
What do higher rental and sales values mean to MDU owners and operators? A better bottom line. Using data from the National Apartment Association, we estimate fiber can add 11 percent in net income per average apartment unit. And our findings show that fiber access increases resident satisfaction and appears to reduce churn, helping building owners and operators maintain high levels of occupancy and provide a quality living environment.
We’re excited about this study, which adds to the
that fiber improves our communities. And we’re looking forward to continuing to work with MDU owners and operators in different ways in the quest to connect:
Marketing: Fiber providers throughout the country—including Google Fiber—should continue to work with MDUs to advertise fiber to attract new residents. (Our findings show fiber is a word of mouth technology that can attract residents to properties.)
Access: MDU owners can assist by making buildings accessible while the fiber industry continues to make advancements in deployment methods and technologies that reduce any potential disruptions to residents.
Education: We at the Council will continue to work with our partners to promote the value of a future-proof technology that increases the attractiveness of properties in an increasingly competitive housing market.
Heather Burnett Gold is President & CEO of the FTTH Council Americas and Michael Render is Principal & Founder of RVA, LLC, Market Research and Consulting
Bringing Google Cast to Fiber TV: a new way to access thousands of apps
Wednesday, June 01, 2016
From channel surfing to streaming, there are more ways than ever to find and enjoy the entertainment you love. We want to help you access all of your favorite shows, movies, music, and more. So starting today, we’ll be adding
—the same technology behind
—right into your Fiber TV Box.
Google Cast gives you access to thousands of apps, right on your TV screen. That means you can seamlessly enjoy the best of online entertainment and TV without changing inputs. At the click of a button, you can watch the Game of Thrones premiere on HBO, then head to Netflix for the latest season of House of Cards. You can DJ your party with Pandora, then scroll through pictures with friends using Google Photos. You can watch and listen to everything you love, whenever you want.
Casting is easy. Just connect your compatible mobile device or laptop to your Fiber Wi-Fi, then tap the Cast button from the apps you already know and love to send what you’re viewing to your TV. And since Fiber TV comes with Google Cast technology built-in, no additional equipment or setup is needed.
Over the coming weeks, we'll start rolling out Google Cast on Fiber TV to all our TV subscribers. You can learn more at our
. Get ready for more season premieres, movie screenings, karaoke nights and more—all on your big screen.
Posted by Jared Nusinoff, Product Manager, Google Fiber
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